A: To place an order on our shop, follow these steps:
Step 1: Select Your Item(s): Browse our website https://doyobest.com and choose the item(s) you wish to purchase.
Step 2: Customize Your Order: Complete all required customization options.
Step 3: Preview: Click “Preview” to ensure everything looks perfect.
Step 4: Add to Cart: Choose the quantity and click “ADD TO CART.”
Step 5: Enter Your Details: Fill in your contact information and shipping address. If you have a discount code, apply it at checkout.
Step 6: Complete Purchase: After completing the steps above, you will receive a confirmation email with a detailed order summary.

A: Yes, you can customize and add multiple items to your cart. Each item will need to be customized individually before being added to your cart.

A: If your order was placed and processed successfully, you should have received an automated order confirmation email. Please check your Spam or Junk folder if it’s not in your inbox.

If you’ve checked these folders and still haven’t received the email, please contact us so we can investigate the issue for you.

A: Yes, you can preview your order. Visit https://doyobest.com and select your preferred item. Customize the design and personalization options. Once finished, scroll down to the bottom of the page and click the “Preview” button to see how your order will look.

A: Yes, if you don’t want to include a name, simply press the spacebar on your keyboard in the name field when placing your order.

A: Some items can accommodate up to 10 people. If you’d like to include more than 10 people, please place an order for 10 and then email us your order number along with the details of the additional people. We’ll be happy to add them to your design free of charge.

A: Yes, we do. Please place your order using the design for a man and woman first. Then, within 4 hours of placing the order, email us your order number along with the changes you'd like for a same-sex couple. We’ll update the design accordingly.

A: Yes, we do. You can customize the design by selecting skin tones and hairstyles that match your family. If you don’t find the options you’re looking for, feel free to email us, and we’ll adjust the design to meet your needs.

A: We offer a variety of dog and cat breeds for selection in our custom designs. Currently, we do not provide options for pets other than cats and dogs. Thank you for your understanding.

If you can't find your pet's specific breed, please email us a picture. We’ll do our best to find a close match for your furry friend.

A: You can modify your order within 4 hours of placing it. After this period, your order enters production and changes may no longer be possible. Please email us your modification requests within the 4-hour window, and we will make the changes free of charge.

A: If you wish to cancel your order, please email us within 2 hours of placing it. Cancellations requested after this time may not be possible if the item has already entered production.

A: If you wish to change your shipping address, please email us the correct address within 24 hours of placing your order. After this period, your order enters the delivery process, and changes may no longer be possible.

A: Unfortunately, we cannot edit the billing address once an order has been placed. However, if the shipping address is correct, your order will still be delivered even if the billing address is incorrect.

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.

A: There could be several reasons why a transaction did not go through. We recommend checking the following possible issues and contacting your credit card issuer or bank for further assistance:

Insufficient Funds: Ensure that your bank account has sufficient funds.
Card Expired: Verify the expiry date on your credit or debit card.
Withdrawal Limit Exceeded: You may have reached a daily limit set by your card issuer or bank.
Contact your bank for more information or try again the next day.
Card Blocked: Try again in 30 minutes. If the issue persists, contact your bank or try using a different card.
Technical Error: Please retry the transaction later.
Bank Declined the Transaction: Contact your bank for further details.

A: If you see two charges, first check if you received two order confirmation emails.

Duplicate Orders: If you only meant to place one order, contact us with the order ID you want to cancel, and we’ll issue a refund.

No Duplicate Order: The second charge is likely an authorization hold, not an actual charge. It should disappear from your statement within a month. If you're concerned, please contact your bank for more details.

A: After selecting the item(s) you'd like to purchase, go to the checkout page. Enter the discount code in the "Discount Code" box and click "Apply." Your total will update to reflect the discount.

A: If your discount code isn't working, please check the following:

Ensure your items meet all coupon criteria, including any purchase requirements and restrictions (refer to the email for details).
Verify that the code hasn’t been used before, as it can only be applied once.
Confirm you’ve entered the code correctly, with no extra characters or spaces.
Make sure the coupon is still valid and hasn’t expired.
Use the same email address where the coupon was received.
If you’ve checked all of the above and still have issues, please send us the discount code and a screenshot of your checkout page showing the code and items in your cart. We’ll be happy to assist further.

A: When placing an order, you agree to the price shown at checkout. Unfortunately, we cannot apply a discount code or provide a reimbursement once your order is completed.

A: Currently, only one coupon can be applied per order during checkout.

A: If you cancel an order that used a discount code, you'll receive a refund for the amount you paid. However, the discount code cannot be reused or reissued.

A:
Option 1:
Click "Track Order" in the header of Doyo Best's website homepage. Enter your order number and email address to view all shipping details.

Option 2:
You can also track your order through the shipping confirmation email. Be sure to check your inbox, including your spam folder, for this email.

A:
Orders typically arrive within 10-25 business days from the date they were placed. Delivery times can vary depending on factors such as the type of product, production and shipping times, the delivery service selected, and any unforeseen circumstances.

We strive to fulfill orders as quickly as possible and provide regular updates. You can track your order by clicking “Track Order” on doyobest.com.

If you need further assistance or information, please don't hesitate to contact us. We're here to help!

A:

Yes, express shipping is available for select products, but only within the US and UK. However, it is not available for large items like framed canvases.

Please note that express shipping will speed up the delivery time but will not affect the production time. You can expect to receive your package within 5-7 business days after the necessary production time for each item, which typically takes 2-7 business days.

A:

We sincerely apologize that you haven’t received your package despite the delivery confirmation. Please try the following steps to locate it:

Verify that the shipping address on your order confirmation is correct. Check your mailbox and see if any family members or neighbors accepted the package on your behalf.
If you're still unable to find your package, contact your local post office to inquire with the postman about its delivery.
If you’ve completed these steps and are still unable to locate your order, please reach out to us via email. We’re here to assist you further.

A: Your package may have been returned for one of the following reasons:

Incorrect or insufficient shipping address
The address is inaccessible
Recipient moved without providing a forwarding address
Unsuccessful delivery after multiple attempts

If your order was returned, please contact us for further assistance.

A: We are expanding globally and can deliver to:

The US
Australia
The United Kingdom

Other countries, which you can check during the checkout process.

A: If you’re missing an item from your order, please follow these steps:

Check your shipping confirmation email to see if items were shipped separately. Orders with multiple items may arrive in separate packages, each with its own tracking number.
If the missing item was sent separately, it might still be in transit.
If you still can't find the missing item, please email us the order number and provide photos of the items you received. We’re here to help!

A: As our products are customized, we do not accept returns or exchanges. If you encounter any issues with the item you received, please contact us via email, and we’ll work to resolve the problem for you.

A: Once we complete the refund process, you will receive a confirmation. Please allow 3-5 business days for the refund to be reflected in your account, as this is the standard processing time for payment processors.

A: We stand by our quality with a 100% satisfaction guarantee. If you receive a damaged, broken, or incorrect item, please email us a photo of the issue within 30 days of delivery. We’ll address the problem and make it right for you.

A: Please note that there may be up to a 20% variation between advertised images and the actual item due to factors like lighting and monitor display.

If the difference is more than 20%, please email us a photo of the item within 30 days of delivery. We’ll review the issue and assist you further.

Why has my tracking number/ information has not been updated? Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 7-10 business days for shipping carriers to scan your package. We'll promptly notify you via email if anything unusual occurs with your package.

If you've received our shipped-out notification, rest assured that your order is already with our internal shipping partner. The tracking status might be shown as "Pre-shipment" while the package is being transferred to USPS/ your local shipping courier. The tracking will be updated once your package arrives at the USPS/ local shipping carrier's sorting center.

A: Our standard production time for customized items is [X] days. Shipping times vary depending on your location, but you can expect delivery within [X] days after your order is shipped.

A: Yes, we offer express shipping options at checkout. If you need your order by a specific date, we recommend choosing express shipping.

A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

A: If your package is delayed or lost in transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your order is delivered.

A: If you receive an incorrect item or there is a mistake with your order, please contact us immediately. We will rectify the issue by either sending a replacement or issuing a refund, depending on your preference.

A: We take great care in packaging your order, but if it arrives damaged, please contact us within 2 days of receiving the item. We will arrange for a replacement or refund.

A: If your package shows as delivered but you haven’t received it, please check with your neighbors or contact your local post office. If you still cannot locate it, reach out to our customer service team for further assistance.

A: Since our items are personalized, we only accept returns if there is a defect or error in the customization. Please contact us within 2 days of receiving your order to report any issues.

A: If you believe you’re eligible for a refund due to a defect or error, please contact our customer service team with your order number and a description of the issue. We will review your request and provide instructions for returning the item if necessary.

A: Refunds are typically processed within 7 business days after we receive the returned item. Depending on your payment method, it may take a few additional days for the refund to appear in your account.

A: You can reach us via email at service@jollygogo.com, phone at [phone number], or through our live chat on the website. We’re here to assist you with any questions or concerns.

A: Our customer service team is available from [hours and days]. We aim to respond to all inquiries within 4 hours.

A: Absolutely! Our customer service team is happy to assist you in selecting the perfect gift and customizing it to your liking. Don’t hesitate to reach out for guidance.